Step by Step Guide: Configure policies to manage Calling Capabilities

Here is a step-by-step guide on how to configure policies to manage calling capabilities in Microsoft Teams:

1. Log in to the Microsoft Teams admin center (https://admin.teams.microsoft.com/) using your admin credentials.
2. In the left navigation pane, click on “Voice” and then select “Calling policies”.
3. Click on “Add” to create a new calling policy.
4. Enter a name for the new policy.
5. Under “Calling”, configure the settings you want to apply to the policy. For example, you can allow or block outbound PSTN calls, allow or block joining meetings using phone audio, enable or disable voicemail, and more.
6. Under “Emergency calling”, configure the settings you want to apply to emergency calls. For example, you can specify a specific emergency services provider, enable or disable the ability to make emergency calls from devices without a dial pad, and more.
7. Under “PSTN conferencing”, configure the settings you want to apply to PSTN conferencing. For example, you can enable or disable dial-in conferencing for specific users or groups, set the dial-in region, and more.
8. Under “Caller ID”, configure the settings you want to apply to the caller ID that is displayed for outbound calls. For example, you can choose to display the caller’s phone number, the organization’s main phone number, or a custom number.
9. Under “Voicemail”, configure the settings you want to apply to voicemail. For example, you can enable or disable voicemail, set the voicemail greeting, and more.
10. Once you have configured all the settings for the new calling policy, click “Save” to create the policy.
11. To assign the calling policy to users, go to the “Users” tab in the Teams admin center and select the users you want to assign the policy to.
12. Click on “Edit” and then select “Assign policies”.
13. In the “Assign policies” window, select the new calling policy from the list of available policies and click “Apply”.

That’s it! You have successfully configured policies to manage calling capabilities in Microsoft Teams. Here are some examples of how these policies can be used:

• Block outbound PSTN calls for all users except for a specific group of users who require this capability for their job.
• Enable voicemail for all users in the organization, but set different voicemail greetings for different groups of users.
• Specify a specific emergency services provider for all users in the organization to ensure that emergency calls are properly routed and handled.