The Call Quality Dashboard is a tool within Microsoft Teams that helps identify call quality issues and monitor the quality of calls made using Microsoft Teams. This tool provides IT administrators with valuable insights into the quality of audio and video calls made within their organization, allowing them to proactively identify and troubleshoot any issues that arise. Here are some examples of call quality issues that can be identified using the Call Quality Dashboard:
- Poor Audio Quality: Poor audio quality can be caused by a number of factors, such as network congestion, high latency, or packet loss. This can make it difficult for users to hear each other clearly during a call.
Example: The Call Quality Dashboard might show that a call had a low mean opinion score (MOS), indicating that the audio quality was poor.
- Video Quality Issues: Video quality issues can be caused by a variety of factors, such as low bandwidth, poor lighting, or camera settings. This can result in blurry or pixelated video, or video that freezes or lags.
Example: The Call Quality Dashboard might show that a call had a high amount of video freezing or a low frame rate, indicating that there were video quality issues during the call.
- Network Issues: Network issues, such as congestion or high latency, can impact the quality of calls made using Microsoft Teams. This can result in poor audio or video quality, or calls dropping altogether.
Example: The Call Quality Dashboard might show that a call had a high number of network issues, indicating that there were problems with the network that impacted call quality.
- Device Issues: Device issues, such as outdated drivers or hardware problems, can impact the quality of calls made using Microsoft Teams. This can result in poor audio or video quality, or calls dropping altogether.
Example: The Call Quality Dashboard might show that a call had a high number of device issues, indicating that there were problems with the user’s device that impacted call quality.
Once call quality issues are identified using the Call Quality Dashboard, IT administrators can use the information to troubleshoot the issue and improve call quality. For example, they may need to adjust network settings, upgrade hardware, or configure QoS policies to prioritize voice and video traffic. By proactively monitoring call quality and addressing any issues that arise, IT administrators can ensure that users have a positive calling experience using Microsoft Teams.
