Call Analytics is a tool within Microsoft Teams that allows IT administrators to monitor and troubleshoot call quality issues in real-time. The tool provides a wealth of information about calls made within an organization, including call quality metrics, network information, and device information. Here are some examples of call quality issues that can be identified using Call Analytics:
- Audio Issues: Audio issues can be caused by a variety of factors, such as network congestion, latency, or device problems. This can result in poor audio quality or dropped calls.
Example: Call Analytics might show that a call had a high amount of jitter, indicating that there were delays in the audio during the call.
- Video Issues: Video issues can be caused by a variety of factors, such as network congestion, low bandwidth, or device problems. This can result in poor video quality, freezing or lagging video, or dropped calls.
Example: Call Analytics might show that a call had a high amount of video packet loss, indicating that there were issues with the video during the call.
- Network Issues: Network issues, such as congestion or high latency, can impact the quality of calls made using Microsoft Teams. This can result in poor audio or video quality, or calls dropping altogether.
Example: Call Analytics might show that a call had a high amount of network latency, indicating that there were delays in the network that impacted call quality.
- Device Issues: Device issues, such as outdated drivers or hardware problems, can impact the quality of calls made using Microsoft Teams. This can result in poor audio or video quality, or calls dropping altogether.
Example: Call Analytics might show that a call had a high amount of device CPU usage, indicating that there were problems with the user’s device that impacted call quality.
Once call quality issues are identified using Call Analytics, IT administrators can use the information to troubleshoot the issue and improve call quality. For example, they may need to adjust network settings, upgrade hardware, or configure QoS policies to prioritize voice and video traffic. By proactively monitoring call quality and addressing any issues that arise, IT administrators can ensure that users have a positive calling experience using Microsoft Teams.
