The Direct Routing Health Dashboard is a tool within Microsoft Teams that helps identify call quality issues related to Direct Routing. Direct Routing is a feature of Microsoft Teams that allows users to make and receive calls using their own telephony infrastructure, rather than relying on Microsoft’s Calling Plan.
The Direct Routing Health Dashboard provides a centralized location where IT administrators can monitor the quality of calls made using Direct Routing, and troubleshoot any issues that arise. Here are some examples of call quality issues that can be identified using the Direct Routing Health Dashboard:
- Packet Loss: Packet loss is when data packets are lost or dropped during transmission. This can result in poor call quality, such as choppy or garbled audio.
Example: The Direct Routing Health Dashboard might show that a call had a high packet loss rate, indicating that the call quality was poor.
- Latency: Latency is the delay between when a voice packet is sent and when it is received. High latency can cause delays or gaps in the audio, which can make it difficult to have a conversation.
Example: The Direct Routing Health Dashboard might show that a call had high latency, indicating that there were delays in the audio during the call.
- Jitter: Jitter is when the timing of voice packets varies during transmission. This can cause the audio to sound choppy or garbled.
Example: The Direct Routing Health Dashboard might show that a call had high jitter, indicating that the audio quality was poor.
- Codec Mismatch: A codec mismatch occurs when the codecs used by the two endpoints of a call are incompatible. This can cause the call quality to be poor, as the audio may be distorted or garbled.
Example: The Direct Routing Health Dashboard might show that a call had a codec mismatch, indicating that the audio quality was poor.
Once call quality issues are identified using the Direct Routing Health Dashboard, IT administrators can use the information to troubleshoot the issue and improve call quality. For example, they may need to adjust network settings, upgrade hardware, or configure QoS policies to prioritize voice traffic. By proactively monitoring call quality and addressing any issues that arise, IT administrators can ensure that users have a positive calling experience using Direct Routing in Microsoft Teams.
