Step by Step Guide: Teams How to apply and manage User Telephone Numbers

iHere is a step-by-step guide on how to apply and manage user telephone numbers in Microsoft Teams, along with some usage examples:

1. Sign in to the Microsoft Teams admin center using your admin credentials.
2. From the left-hand menu, select “Voice”.
3. Click on “Phone numbers”.
4. Click on the “+ Add” button to add new phone numbers.
5. Select the country/region and number type (toll or toll-free).
6. Choose the number of phone numbers you want to add and specify the area code.
7. Click “Add numbers” to assign the phone numbers to the organization.
8. From the left-hand menu, select “Users”.
9. Select the user you want to assign the phone number to.
10. Under “Phone number”, click on “Edit”.
11. Enter the phone number you want to assign to the user.
12. Click “Save” to assign the phone number to the user.

Usage examples:

1. Remote worker: John is a remote worker who needs to be reachable via phone. The administrator adds a phone number for John, allowing him to make and receive calls from his Teams client and ensuring that he can be reached by phone.
2. Sales team: The sales team needs to be reachable via phone to communicate with customers. The administrator adds phone numbers for each member of the sales team, allowing them to make and receive calls from their Teams client and ensuring that they can be reached by phone.
3. Support team: The support team needs to be reachable via phone to provide support to customers. The administrator adds phone numbers for each member of the support team, allowing them to make and receive calls from their Teams client and ensuring that they can be reached by phone.

Once phone numbers have been assigned to users, they can be managed by the users themselves. Users can manage their own voicemail and call settings, view their call history, and access other call-related features in Teams. By assigning phone numbers to users in Teams, organizations can enable their users to communicate with others via phone and provide a better customer experience.

How to apply and manage Service Telephone Numbers include usage examples

Here is a step-by-step guide on how to apply and manage service telephone numbers in Microsoft Teams, along with some usage examples:

1. Sign in to the Microsoft Teams admin center using your admin credentials.
2. From the left-hand menu, select “Voice”.
3. Click on “Phone numbers”.
4. Click on the “+ Add” button to add new phone numbers.
5. Select the country/region and number type (toll or toll-free).
6. Choose the number of phone numbers you want to add and specify the area code.
7. Click “Add numbers” to assign the phone numbers to the organization.
8. From the left-hand menu, select “Resource accounts”.
9. Click on “+ Add”.
10. Select “Phone System” as the resource account type.
11. Enter a name and description for the service telephone number.
12. Under “Phone number”, click on “Add phone number”.
13. Select the phone number you want to assign to the resource account.
14. Click “Add” to assign the phone number to the resource account.

Usage examples:

1. Customer service: The organization needs a service telephone number for customer service inquiries. The administrator adds a phone number and assigns it to a resource account for the customer service team, allowing them to receive incoming calls and manage customer inquiries.
2. Conference rooms: The organization needs a service telephone number for conference rooms. The administrator adds a phone number and assigns it to a resource account for the conference rooms, allowing users to join meetings and make calls from the conference rooms.
3. Help desk: The organization needs a service telephone number for the help desk. The administrator adds a phone number and assigns it to a resource account for the help desk team, allowing users to call the help desk for support.

Once service telephone numbers have been assigned to resource accounts, they can be managed by the administrator. Resource accounts can be assigned to specific users or groups, allowing them to manage the incoming calls and manage inquiries. By assigning service telephone numbers to resource accounts in Teams, organizations can provide a better customer experience and streamline their communication processes.