Author: tonyhughes

Microsoft Teams allows administrators to manage voice settings for users within their organization, giving them the ability to configure settings…

Here is a step-by-step guide on how to create a Microsoft Teams Resource Account: That’s it! You have successfully created…

Microsoft Teams Resource Accounts are special accounts in Teams that represent resources such as meeting rooms, equipment, or other shared…

Here’s a step-by-step guide on how to create, configure, and manage Teams call queues: Example: Suppose you want to create…

Microsoft Teams call queues allow you to route incoming calls to a group of agents who can answer the Microsoft…

Here are the step-by-step instructions on how to create, configure, and manage an auto attendant in Microsoft Teams: Example: Suppose…

Microsoft Teams auto attendants are a feature that allow callers to navigate a menu of options using their phone’s keypad…

Here is a step-by-step guide to configuring dial plans and call park policies in Teams: Configuring Dial Plans: Replace <DialPlanIdentity>…

Dial plans and call park policies are two important features in Microsoft Teams that enable organizations to effectively manage their…

Here is a step-by-step guide on how to configure policies to manage calling capabilities in Microsoft Teams: That’s it! You…