Microsoft Teams auto attendants are a feature that allow callers to navigate a menu of options using their phone’s keypad or voice commands to connect with the appropriate person or department. Auto attendants can be configured to handle incoming calls for an organization, providing a professional and efficient way for customers and clients to connect with the right person or department.
Here are some key aspects of Teams auto attendants:
- Menu Options: Auto attendants can be configured with a customizable menu of options that can include information about the organization, departments, or individuals. For example, a menu might include options for sales, customer service, or technical support.
- Keypad Navigation: Callers can use their phone’s keypad to navigate the menu and select the appropriate option. For example, pressing “1” might connect the caller to sales and pressing “2” might connect them to customer service.
- Voice Commands: Auto attendants can also be configured to recognize voice commands, allowing callers to speak their selection rather than using the keypad. This can be particularly useful for callers who may have difficulty using the keypad or for those who are driving.
- Call Routing: Once the caller has selected their option, the auto attendant can route the call to the appropriate person or department. This can be based on a variety of factors, such as availability or skillset.
Here are some steps to configure an auto attendant in Microsoft Teams:
- Open the Microsoft Teams admin center and go to the “Voice” section.
- Click on “Auto attendants” and then click on “Add” to create a new auto attendant.
- Enter a name for the auto attendant and configure the options for the menu. This can include recorded messages or text-to-speech options for each menu item.
- Configure the call routing options, such as the individuals or departments that the caller can be connected to.
- Configure the call handling options, such as voicemail or call forwarding, for when the called party is unavailable.
- Assign the auto attendant to a phone number or to a specific user in your organization.
- Test the auto attendant to ensure it is working correctly. Make test calls and navigate the menu to verify that the caller is being routed to the correct person or department.
