Here is a step-by-step guide to configuring dial plans and call park policies in Teams:
Configuring Dial Plans:
- Open PowerShell on your computer and connect to the Microsoft Teams admin center by running the following command:
Connect-MicrosoftTeams - Create a new dial plan by running the following command:
New-CsDialPlan -Identity <DialPlanIdentity> -Description <DialPlanDescription>
Replace <DialPlanIdentity> with a unique name for your dial plan, and <DialPlanDescription> with a brief description of the plan.
- Configure the dial plan settings by running the following command:
Set-CsDialPlan -Identity <DialPlanIdentity> -NormalizationRules <NormalizationRules> -NationalNumberTranslationRules <NationalNumberTranslationRules>
Replace <NormalizationRules> with the dialing rules for your plan, and <NationalNumberTranslationRules> with any translation rules for international numbers.
- Assign the dial plan to users by running the following command:
Grant-CsDialPlan -Identity <UserIdentity> -PolicyName <DialPlanIdentity>
Replace <UserIdentity> with the user or user group you want to assign the dial plan to, and <DialPlanIdentity> with the name of the dial plan you created.
Configuring Call Park Policies:
- Open the Microsoft Teams admin center and go to the “Voice” section.
- Click on “Call park policies” and then click on “Add” to create a new policy.
- Enter a name for the new policy and configure the call park settings, such as the maximum duration for parked calls and the range of numbers that can be used.
- Assign the call park policy to users by going to the “Users” section and selecting the users you want to assign the policy to. Click on “Edit” and then select “Assign policies”. Select the call park policy you created and click “Apply”.
Note: It’s important to test your dial plans and call park policies to ensure they are working as expected. You can do this by making test calls and parking calls to verify that they are being handled correctly.
