Category: MS Teams Administrator

Microsoft Teams call queues allow you to route incoming calls to a group of agents who can answer the Microsoft…

Here are the step-by-step instructions on how to create, configure, and manage an auto attendant in Microsoft Teams: Example: Suppose…

Microsoft Teams auto attendants are a feature that allow callers to navigate a menu of options using their phone’s keypad…

Here is a step-by-step guide to configuring dial plans and call park policies in Teams: Configuring Dial Plans: Replace <DialPlanIdentity>…

Dial plans and call park policies are two important features in Microsoft Teams that enable organizations to effectively manage their…

Microsoft Teams provides several policies that can be used to manage calling capabilities for users in an organization. These policies…

Teams troubleshooting can be a complex task, but there are some key aspects to consider that can help to make…

Call Analytics is a tool within Microsoft Teams that allows IT administrators to monitor and troubleshoot call quality issues in…

The Call Quality Dashboard is a tool within Microsoft Teams that helps identify call quality issues and monitor the quality…

The Direct Routing Health Dashboard is a tool within Microsoft Teams that helps identify call quality issues related to Direct…